Refund Policy

Website: yogeshkasana.com Effective Date: March 23, 2025 Last Updated: March 23, 2025

1. Introduction

This Refund Policy governs all payment, cancellation, and refund matters related to the professional services offered by Yogesh Kasana (“I,” “me,” or “my”) through yogeshkasana.com (“Website”).

This policy applies to all clients (“you” or “Client”) who engage my services for Website Design, Website Development, or Website Maintenance. It is drafted in accordance with the Indian Contract Act, 1872, the Consumer Protection Act, 2019 (India), and general principles of fair dealing.

This Refund Policy must be read alongside the Terms & Conditions and the signed Project Contract, both of which together form the complete agreement between us. In the event of any conflict between this policy and a signed Project Contract, the Project Contract shall prevail.

2. Nature of Services and Why Refunds Are Limited

The services I provide — website design, development, and maintenance — are custom, creative, and time-intensive professional services. Unlike physical products, creative and technical work cannot be “returned” once it has been carried out.

From the moment a project commences, I invest significant time, skill, research, and resources that cannot be recovered. This is the fundamental basis for the limited refund terms outlined in this policy, and it is consistent with standard industry practice for freelance creative and technical professionals.

All Clients are strongly encouraged to review the project proposal, scope of work, and Project Contract thoroughly before signing, and to raise any questions or concerns prior to commencement.

3. Project Commencement

A project is deemed to have formally commenced when both of the following conditions have been met:

(a) The Project Contract has been duly signed by both parties; and (b) The agreed advance payment has been received and cleared in full.

No work will begin prior to these two conditions being satisfied. Accordingly, no refund claims can arise prior to project commencement.

4. Advance / Deposit Payment

4.1 Advance Requirement All projects require a non-refundable advance payment of between 30% and 50% of the total agreed project fee, as specified in the Project Contract. The exact percentage is determined on a per-project basis and confirmed in writing in the proposal and Project Contract.

4.2 Purpose of the Advance The advance payment compensates me for:

Blocking dedicated time in my schedule for your project
Initial research, planning, and project setup
Opportunity cost of declining other work during your project period

4.3 Non-Refundability of Advance The advance payment is strictly non-refundable under all circumstances once the project has commenced, including but not limited to:

Client change of mind after commencement
Client dissatisfaction with initial direction (within the agreed scope)
Client’s failure to provide required materials, content, or feedback
Client-initiated cancellation for any reason after project commencement

5. Refund Scenarios — Detailed Breakdown

5.1 Cancellation Before Project Commencement

If a Client cancels after signing the Project Contract but before any work has commenced (i.e., before the advance payment has been processed), no fees will be charged and no advance will be due.

If the advance has already been paid but work has not yet commenced, a cancellation fee of up to [X]% of the advance — to cover administrative and scheduling costs — may be retained, with the remainder refunded. The exact cancellation fee will be specified in the Project Contract.

Note: Define your exact pre-commencement cancellation fee in each Project Contract to make this enforceable.

5.2 Cancellation After Project Commencement — By the Client

No refunds will be issued once the project has commenced, regardless of the reason for cancellation. This includes:

A change in the Client’s business direction or priorities
Dissatisfaction with the creative approach within the agreed scope
Budget constraints arising after commencement
The Client deciding to use a different service provider
Personal reasons unrelated to the quality of my work

If a Client cancels a project mid-way, the following applies:

(a) All advance payments already received are fully forfeited; (b) Any milestone or instalment payments already received for completed phases are fully forfeited; (c) No further payments will be due for work not yet commenced at the time of written cancellation notice; (d) Any deliverables, files, or work-in-progress completed up to the point of cancellation will be handed over to the Client only upon settlement of all outstanding amounts due for work completed.

5.3 Client Becomes Unresponsive / Abandons the Project

If a Client becomes unresponsive — defined as failing to respond to communications or provide required inputs for a period of [14 consecutive calendar days] despite reasonable follow-up from my end — the following procedure will apply:

(a) I will send a formal written notice to the Client’s registered email address stating that the project is at risk of being placed on hold; (b) If no response is received within a further [7 calendar days] of such notice, the project will be formally placed on hold; (c) If no response is received within a further [30 calendar days] of the project being placed on hold, the project may be deemed abandoned; (d) Upon a project being deemed abandoned, all payments received to date are fully forfeited and no refund will be issued; (e) Should the Client wish to resume an abandoned project, a project reinstatement fee and a revised timeline will apply, as communicated in writing at that time.

Note: The bracketed timeframes above are recommended best-practice figures. Confirm or adjust these in each Project Contract.

5.4 Scope Creep and Requirement Changes by the Client

Where a project is delayed, derailed, or ultimately cancelled due to the Client repeatedly changing, expanding, or contradicting the originally agreed project requirements, the following applies:

(a) All payments made up to the point of cancellation or dispute are non-refundable; (b) If additional work was carried out beyond the original scope in response to the Client’s changed requirements, an additional fee will be charged for such work at my standard rate, as communicated in writing before the work was carried out; (c) I will not be held liable for delays to the agreed delivery timeline where those delays are attributable to the Client’s changes in requirements.

5.5 Cancellation or Non-Delivery by Me

In the rare event that I am personally unable to complete a project due to illness, a personal emergency, or other unforeseen circumstances:

(a) I will notify the Client within business working hours of becoming aware of my inability to continue; (b) I will refund the Client the pro-rata value of work not yet delivered at the time of notification, calculated fairly based on the proportion of the project scope completed; (c) All work completed up to that point — including any designs, code, or assets — will be handed over to the Client in their current state; (d) This refund represents the full and complete extent of my financial liability in such circumstances. I shall not be liable for any indirect losses, project delays, or consequential damages the Client may suffer as a result.

5.6 Missed Delivery Timeline (SLA Breach by Me)

Where a specific delivery timeline has been agreed and documented in the Project Contract, and where a delay is caused solely and directly by my failure to deliver — and not by delays in the Client providing required content, materials, approvals, or feedback — the following applies:

(a) I will notify the Client proactively of any anticipated delay before the deadline; (b) The parties will agree in good faith on a revised delivery date; (c) If the revised delivery date is also not met due to reasons attributable solely to me, any remedies (including partial refunds) will be assessed on a case-by-case basis and documented in writing; (d) No automatic refund entitlement arises solely from a delay, unless expressly stated in the Project Contract.

Timeline delays caused by or contributed to by the Client — including delays in providing content, feedback, credentials, or approvals — will not give rise to any refund entitlement and may result in a revised delivery schedule.

6. Revisions and Refunds

Each project includes 1 to 2 rounds of revisions, as specified in the Project Contract. Dissatisfaction with the final deliverable does not constitute grounds for a refund where:

(a) The deliverable was produced in accordance with the agreed scope, proposal, and brief; (b) The Client’s included revision rounds have been utilised; or (c) The Client approved or did not object to the direction during the project

Refunds will not be issued on the basis of subjective dissatisfaction with the creative output, where that output is consistent with the agreed scope and brief.

If a genuine and demonstrable failure to deliver the agreed scope occurs on my part, the matter will be addressed through additional remedial work in the first instance, before any refund is considered.

7. Refund Processing

7.1 Payment Methods and Refund Routes Payments on this Website are accepted via mutually agreed methods, which may include UPI, domestic bank transfer (NEFT/IMPS/RTGS), PayPal, Wise, international wire transfer, or other methods as agreed in writing between the parties.

Where a refund is determined to be due under this policy, it will be processed via the same payment method used by the Client wherever possible. If the original payment method is not available or practical for a refund, an alternative method will be agreed upon in writing.

7.2 Refund Timeframe Approved refunds will be processed within [7–14 business days] of the refund being formally agreed in writing by both parties. Processing times may vary depending on the payment method and the Client’s bank or payment provider.

7.3 Currency Refunds will be made in the same currency in which the original payment was received — either Indian Rupees (INR) or US Dollars (USD). I am not responsible for any exchange rate fluctuations or transaction fees charged by the Client’s bank or payment provider.

7.4 Transaction Fees Any payment processing fees, international transfer charges, or bank fees incurred in processing a refund will be borne by the Client and deducted from the refund amount, unless otherwise agreed in writing.

8. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

The advance / deposit payment once the project has commenced
Payments made for work already completed and delivered
Fees paid for third-party tools, plugins, themes, stock images, or licences procured on the Client’s behalf
Payments for additional revisions beyond the included rounds
Rush or expedited project fees (once the work has been undertaken)
Any amounts paid under a Project Contract where the Client has formally approved a deliverable

9. Dispute Resolution

9.1 Good Faith Resolution In the event of any dispute regarding a refund or payment, both parties agree to first attempt to resolve the matter amicably through direct written communication within [14 calendar days] of the dispute being raised.

9.2 Escalation If the dispute cannot be resolved amicably within the above period, either party may escalate the matter through appropriate legal channels.

9.3 Governing Law and Jurisdiction This Refund Policy is governed by the laws of the Republic of India. Any unresolved disputes shall be subject to the exclusive jurisdiction of the Courts of Jaipur, Rajasthan, India.

10. Amendments to This Policy

I reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. For ongoing project engagements, the version of this policy in effect at the time of signing the Project Contract shall govern that engagement.

11. Contact

To raise a refund request, cancellation notice, or any payment-related query, please contact:

Yogesh Kasana 📧 hello@yogeshkasana.com 🌐 yogeshkasana.com ⚖️ Jurisdiction: Courts of Jaipur, Rajasthan, India

All refund requests must be submitted in writing via email. Verbal requests will not be accepted or actioned.